Training
HDCH will provide training to employee members of our organisation. Whenever possible, such training will be provided within one month of hiring.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard,
- HDCH’s policy related to the customer service standard,
- How to interact and communicate with people with various types of disabilities,
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person,
- How to use any equipment or devices available at HDCH or otherwise that may help provide our goods and services to people with disabilities, and
- What to do if a person with a disability is having difficulty in accessing HDCH’s goods and services.
- Staff are also be trained on updates and changes.
Feedback process
Customers who wish to provide feedback on the way HDCH provides goods and services to people with disabilities can contact us in person, by telephone, in writing, or by email, online, or otherwise to the Principal
By Mail: Hamilton District Christian High, 92 Glancaster Road, Ancaster, ON L9G 3K9
By Phone: 905-648-6655
By Email: principal@hdch.org
All feedback, including complaints, will be brought to the attention of the Principal. Where possible, feedback will be addressed immediately. Some feedback may, however, require more time to address and may need to be reviewed before an action is taken.
Availability of Accessible Customer Service Documents
All documents related to accessible customer service are available both from our office here. HDCH will provide the document, or the information it contains, in a format that takes into account any person’s disability. Requests for copies of these documents are welcome, and should be made to the Office Coordinator, info@hdch.org.
Modifications to this or other policies
Any HDCH policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.